Trying to determine whether you have ADHD as an adult can be a lonely and stressful experience. Multiple studies suggest that the majority of individuals with adult ADHD remain undiagnosed, and it can be challenging to start the process of investigating your symptoms and possibly receiving a diagnosis. 

Now, in 2024, telehealth platforms offer a new way to connect with board-certified ADHD specialists. Rather than waiting weeks for an in-person appointment, you can go online and begin the process almost immediately. However, having recently explored the virtual​​ options for ADHD testing, I know what it’s like to feel overwhelmed and uncertain about finding a platform that offers reliable, compassionate, and professional care. 

In this comprehensive review, I’ll compare my experiences with ADHDAdvisor.org and Done. (also known as DoneFirst). Though I ultimately preferred ADHDAdvisor.org’s clinicians, pricing structure, and treatment options, everyone has unique mental health needs and individual preferences. For a detailed overview of each platform’s strengths and weaknesses, check out my step-by-step guides to decide which is right for you.

Done. vs. ADHDAdvisor.org: At a Glance

Before discussing each telehealth service in detail, here’s a quick overview of my key findings: 

Best for Personalized Treatment Plans: ADHDAdvisor.org

Best for Medication Management: Done.

My Experience with ADHDAdvisor.org

What I Liked

• Free initial assessment
• Convenient virtual appointments via a user-friendly client portal
• Affordable diagnosis appointment ($150) and various subscription plans
• Large network of licensed ADHD specialists
• Highly individualized treatment plans may involve therapy/success/coaching/medication
• Mental health services are also available for anxiety, depression, and PTSD
• Excellent customer support and a full money-back guarantee

What Could Be Better

• Insurance is not accepted, though itemized bills are provided for possible reimbursement
• Only certain medications can be prescribed by online clinicians

The Bottom Line: I found ADHDAdvisor.org convenient, transparent, and easy to use. It offers excellent customer service and a 100% money-back guarantee. I appreciated the comprehensiveness of its free initial assessment, which screens for the likelihood of an ADHD diagnosis. Within days of starting the process, I had a virtual appointment with an empathetic and highly experienced ADHD clinician and received a detailed diagnosis and personalized treatment plan. ADHDAdvisor.org offers a wide range of affordable ADHD testing and treatment options, including online therapy, success coaching, and medication management.

A Step-by-Step Guide to ADHDAdvisor.org

I’ll walk you through exactly what I experienced during my journey with ADHDAdvisor.org. Overall, the process was very straightforward, so I recommend having a look yourself, even just to rule out the possibility that you have ADHD! You’ll also find helpful blog articles about the various presentations of adult ADHD (inattentive type, hyperactive/impulsive type, or combined type) and many other topics.

1. Complete the Free Online Assessment

The first step to using ADHDAdvisor.org to navigate your ADHD care is to take the free online assessment. This questionnaire took me less than 10 minutes to complete. It consists of questions relating to possible ADHD symptoms, as well as common thought processes of individuals with attention-deficit/hyperactivity disorder. You answer on a scale of “Never” to “Very Often” based on the degree to which the statement applies to you, such as: 

• “How often do you feel restless and fidgety?”
• “How often are you distracted by activity or noise around you?”
• “How often do you make careless mistakes when you have to work on a boring or difficult project?”
• “How often do you interrupt others when they are busy?”

The goal of this questionnaire is to assess whether your symptoms suggest that you may have ADHD or another mental health condition. However, it’s important to note that you won’t be given a diagnosis based solely on your answers to the online assessment. Based on your results, ADHDAdvisor.org will tell you if they recommend having a diagnostic appointment with one of their licensed clinicians. 

2. Schedule an Appointment and Set Up the Patient Portal

Many of my answers aligned with the diagnostic criteria for ADHD, so I was invited to schedule an appointment with an ADHDAdvisor.org clinician to review my results and discuss my symptoms in more detail.

This required setting up a patient portal using Healthie, a confidential health information platform that allows patients and clinicians to send messages, provide feedback, access records, and schedule appointments. 

I was pleasantly surprised that same-day and next-day appointments were available, though I chose to wait two days to get organized and complete the necessary paperwork before the appointment. Helpfully, there were plenty of evening and weekend appointments available, so I had no trouble finding one that fit my schedule. The cost of the initial appointment is $150, which includes a $20 deposit due in advance. I was also asked to submit a copy of my photo ID and patient intake and authorization forms at least four hours before the appointment.

3. Attend a Diagnosis Appointment via Zoom

I met my ADHDAdvisor.org clinician via Zoom for a 30-minute initial diagnostic appointment. It’s worth noting that not all patients will receive an ADHD diagnosis at this appointment. You may require multiple appointments for your provider to make a confident diagnosis based on the symptoms you discuss. Alternatively, they may find that you have a different mental health condition, such as depression or anxiety, that more accurately aligns with your symptoms.  

All of the clinicians at ADHDAdvisor.org are board-certified mental health professionals with extensive clinical experience diagnosing and treating the subtypes of adult ADHD. Just as importantly, I felt comfortable discussing my thoughts, feelings, and experiences with my clinician, who was an understanding and empathetic listener and asked insightful questions to better understand how I felt and responded in certain situations. 

4. Decide on a Personalized Treatment Plan

After the diagnosis, your clinician will propose a treatment plan to help manage your symptoms. A wide range of options is available, depending on your clinician’s recommendations and your preferences. 

Although many ADHD online services can prescribe medication for qualified patients, ADHDAdvisor.org is one of the few that also provides virtual therapy and success coaching. ADHDAdvisor.org offers subscription plans for each treatment option with upfront monthly costs, so you won’t be surprised by additional fees. Possible treatment plans include the following:

• Virtual psychotherapy with a licensed therapist: This option is available for patients who have been diagnosed with ADHD or another executive functioning issue. You’ll meet with a licensed therapist over Zoom for psychotherapy appointments scheduled at your convenience. These sessions are an excellent way to learn how to overcome the challenges of ADHD symptoms and to channel certain behaviors and ways of thinking into healthier and more productive approaches.
• Medication management: If your clinician thinks that it will help you manage your ADHD (or other mental health issue), they may offer you a prescription for a non-stimulant ADHD medication or an SSRI or SNRI (antidepressants). After receiving this prescription, you’ll stay in regular communication with your clinicians so they can monitor your symptoms and progress, request medication refills, and adjust your dosage as needed. As a telehealth service, ADHDAdvisor.org does not prescribe controlled substances. If your provider believes that you could benefit from a stimulant like Adderall, they may recommend that you schedule an in-person appointment with another provider.
• Success coaching: Whether or not you have been given a formal diagnosis of ADHD or another mental health condition, you can take advantage of ADHDAdvisor.org’s personalized success coaching sessions. These virtual one-on-one meetings are designed to help you set and reach manageable goals, learn healthy habits, and overcome ongoing obstacles in your personal or professional life.

What Are Customers Saying About ADHDAdvisor.org?

As a relatively new platform, ADHDAdvisor.org has fewer customer reviews than older online platforms like Done. and ADHD Online. However, the reviews I found largely echoed my experience, both the positive aspects and those I wish could be improved. 

Most of the reviews I came across emphasized how easy it is to use ADHDAdvisor.org and the professionalism of the clinicians. It was also described as one of the more affordable online ADHD services, without any hidden fees or extra charges for standard care. They praised the customer service team's helpfulness, the transparent pricing structure, and the 100% satisfaction guarantee.

Although many reviews pointed out that ADHDAdvisor.org does not accept insurance coverage, customers appreciated getting an itemized bill they could submit for an out-of-network claim. This seems fairly standard for a telehealth platform. Similarly, telehealth services generally do not prescribe controlled substances, so if a patient requires additional medication beyond a non-stimulant, they should set up a face-to-face consultation.

Overall, customers described ADHDAdvisor.org as a trustworthy service that prioritizes the best interests of its patients. The diagnosis process is fair and transparent, and only individuals who meet the criteria for a diagnosis will be given one. Although ADHDAdvisor.org clinicians can prescribe non-stimulant medication, they will only do so if they believe it will make a difference in symptom management. 

Unlike many platforms that only focus on medication, ADHDAdvisor.org can combine various in-house ADHD treatment options, including therapy and success coaching, to design the ideal treatment plan for a wide range of individual needs.

My Experience with Done.

What I Liked

• Highly qualified mental health clinicians
• Users can access medication-based treatment for other mental health conditions
• Accepts HSA and FSA payments
• iPhone app available 
• Well-established service with numerous positive user reviews
• In-person appointments may be available in certain U.S. states

What Could Be Better

• Does not offer virtual therapy or success coaching
• Some users have reported issues with filling prescriptions at local pharmacies
• Wait times for appointments can vary
• Insurance is not accepted, though “insurance support” is provided

The Bottom Line: Done. is a well-known online ADHD platform with a largely positive reputation from its user base. The platform’s mental health clinicians are qualified medical practitioners with expertise in diagnosing and treating ADHD and other mental health disorders like anxiety and depression. 

For the most part, the Done. online platform and iPhone app are easy to use and include a popular clinician messaging feature. However, some users have reported issues with getting their prescriptions filled, and the platform’s ability to prescribe stimulants like Adderall seems likely to end in December 2024. 

A Step-by-Step Guide to Done.

In many ways, the initial assessment and diagnosis process with Done. is similar to the process with ADHDADvisor.org. The platforms' differences become more apparent during the next phase, as their treatment options and pricing structures diverge significantly.

1. Take a Free Online Assessment

Done. offers a free online assessment to anyone wondering if their behaviors and ways of thinking constitute ADHD. As they are based on the standard criteria for ADHD diagnosis, the questions on this assessment are quite similar to those on the ADHDAdvisor.org assessment and focus on issues like distractibility, concentration, and organization skills. 

It should only take a few minutes to complete. You’ll need to confirm that you are over 18 years old and provide a phone number (to receive a verification text) if you want to progress to the next step.

2. Book an Appointment with a Done. Clinician

Your verification code will allow you to book an appointment with a mental health practitioner. Most appointments are conducted virtually, though a limited number of in-person appointments are available in certain U.S. states. If you need a virtual appointment, check that you reside in one of the 36 states (plus the District of Columbia) where Done. is licensed to operate. The first month with Done. costs $199, after which users will pay $79 per month for ongoing prescription refills and support. 

I had no difficulty finding a convenient appointment time with Done., though I had read several user reviews that mentioned long wait times. Some even reported that their appointments were missed or canceled, though I didn’t have this experience. I found the initial assessment and booking process to be clear and user-friendly, as was the process for submitting my identity and medical history forms.

3. Attend Your Diagnosis Appointment

Done. automatically pairs users with clinicians, usually a psychiatric mental health nurse practitioner or a similarly qualified mental health professional. The initial appointment lasts around 30 minutes and is very similar in format and approach to the ADHDAdvisor.org diagnosis appointment. 

Your clinician will discuss the results of your online assessment with you and delve into specific issues affecting your daily functioning that could indicate ADHD or another mental health condition. My Done. clinician made me feel comfortable and at ease during my appointment, though the pacing felt somewhat more rushed than my diagnosis appointment with ADHDAdvisor.org

If your symptoms match the DSM-5 criteria for the inattentive, impulsive/hyperactive, or combined presentation of ADHD, you could receive an ADHD diagnosis during this appointment. However, depending on your answers, your mental health practitioner may want to explore the likelihood of other possible mental health conditions. At the end of the appointment, you’ll discuss whether you’d like to proceed with treatment, which primarily consists of a prescription for ADHD medication.

4. Sign Up for a Done. Membership for Medication Management

After your diagnosis appointment and first month of care, which costs $199, you’ll need to become a member and pay a $79 monthly fee to continue using Done. services. Specifically, this fee covers ongoing medication management. You will have a brief 15-minute appointment each month with a Done. clinician, though this is primarily to review your medication rather than being a therapy session. 

The monthly $79 fee also covers automatic prescription refills and online messaging with your mental health provider, though not the cost of the medication itself. You will need to check with your pharmacy to ensure that they accept prescriptions from Done. The company says it will help you find a suitable pharmacy if you have issues getting your prescription filled.  

As a telehealth company primarily focused on medication as its primary mental health treatment method, Done. can currently prescribe both non-stimulant and stimulant ADHD medications. However, the DEA and HHS rules surrounding telehealth are changing in December 2024, so all telehealth patients may need to attend an in-person appointment to continue accessing controlled medications.

What Are Customers Saying About Done.?

Many of the reviews I found for Done. on Trustpilot were positive, praising the professionalism and expertise of the platform’s mental health clinicians. Most users were complimentary about the ADHD testing and diagnosis process. Similar to my experience, they had good things to say about the standard of care offered by Done. practitioners, who are well-qualified ADHD specialists. 

However, quite a few patients reported issues with the medication management side of Done. Despite paying $79 per month for a Done. membership, some users needed help to get prescriptions filled at their local pharmacy and had to go through a lengthy process to find one that would accept a Done. prescription. And with the upcoming change to federal telehealth prescription guidelines, many users have reported concerns about whether they will still be able to get their usual ADHD medication.

Final Thoughts: Why I Chose ADHDAdvisor.org

As I discussed in my detailed guides to Done. and ADHDAdvisor.org, these telehealth platforms have much in common. Both offer virtual ADHD care and take pride in working with highly qualified mental health practitioners with extensive experience diagnosing and treating ADHD. Both platforms are user-friendly and far more convenient than seeking out an in-person provider. The ability to get an accurate and detailed ADHD diagnosis online in a few days is a game-changer and could transform the lives of individuals who would otherwise struggle to cope with the challenges of adult ADHD without professional support. 

However, there are some significant differences between the two platforms. Based on these, I feel confident in recommending ADHDAdvisor.org as my top choice for online ADHD care. Above all, I believe that focusing solely on medication to treat ADHD means denying people the psychological tools they need to understand themselves and manage their thought processes and habits. I appreciated that ADHDAdvisor.org has a holistic treatment model rather than a “one-size-fits-all” approach to treatment. 

While medication can be a hugely important part of ADHD treatment, it is certainly not the only way to manage this condition. Either on their own or in conjunction with ADHD medication, therapy, and success coaching can help people implement long-term strategies for emotional regulation, interacting with others, and managing challenging thoughts and behaviors.

Although the Done. website mentions “personalized treatment plans,” it doesn't explicitly state that this only involves prescription medication and that there are no in-house options for CBT or other types of psychotherapy. It also seems likely that Done. will need to reconsider their treatment strategy as a whole, as under federal guidelines, due to change in December 2024, they will no longer be able to prescribe stimulants like Adderall to patients who have not attended an in-person appointment.

While a few things could be better about ADHDAdvisor.org (I wish they would accept insurance and offer out-of-hours messaging with clinicians), my experience with the platform has been overwhelmingly positive. Having access to ADHD testing, diagnosis, medication, and therapy services in a single online platform has made my ADHD journey far easier than I would have ever imagined. Rather than being stressed and overwhelmed by the prospect of coping with adult ADHD, I have found ways to manage tricky symptoms and have even begun viewing some aspects of my ADHD in a positive light. 

While you can get an accurate diagnosis and prescription medication from both services, ADHDAdvisor.org is the best choice for long-term holistic care that will adapt to your changing needs, based on my experience.